Refund Policy
Last updated: October 2026
7-day guarantee
If Frixplay IPTV cannot be made to work on your device within 7 days of purchase and our support team has had the opportunity to help, you are entitled to a full refund.
How to request
Email support@frixplaytv.com from the address used at checkout with your order number and a description of the issue. Refunds are processed to the original payment method within 5–10 business days.
Not covered
Refunds are not provided for change of mind after 7 days, for issues caused by an internet connection below the recommended speed, for regional blackouts, or for lines that have been shared or resold.
Free trial first
We strongly recommend the free 24-hour trial before purchasing — it removes most reasons a refund would be needed.